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                    Utilities and Services

                    Uninterrupted Availability and Customer Service are Crucial

                    Customer service has become the crucial competitive advantage of day-to-day business for companies in utilities and services. To maintain competitiveness and profitability, companies need to interact with customers and perform the required work orders with all information available, as well as register activities and data immediately in the right system.

                    This requires a fine orchestration of field operations across multiple stakeholders, internal and external, and processes, with critical business challenges to overcome. 

                     

                     

                    Maintenance in the field

                    Common Challenges in Utilities and Services

                    Delayed intervention

                    In case of failure, customer systems want intervention as soon as possible

                    Limited Access

                    Also for less common equipment, documentation and manuals need to be available offline

                    Data-capture errors

                    Any manual entry in meter reading opens margins for errors and loss of revenues

                    Unavailable parts

                    Service engineers arriving on-site without the right spare parts cause a huge rise in costs

                    Matching skills

                    In an intervention the skills of the engineer need to match the requirements on site

                    Solve these challenges with a powerful mobile solution

                    The Movilizer Cloud for Utilities & Services

                    Diagram Utilities and Services

                    Achieve more with Movilizer

                    Smart Meter Rollouts

                    Smart Meter Rollouts & Replacement

                    Save up to 35% of time and decrease the amount of wrong meter replacements by 85%:

                    • Info about the right materials to be exchanged
                    • Optical Meter reading/replacement 
                    • Online Sync to have real-time validation against the system

                     

                    Engage with End Customers via Apps

                    50% less complaints, 20% less meter readings and 2x faster payments with an end customer app:

                    • Provide consumption reports to end consumer 
                    • Allow consumer to pay bill in app 
                    • Allow consumer to take own meter readings with images
                    • Inform consumers about interruptions easily

                     

                    Engage with End Customers
                    Faster Cash Collection

                    Faster Cash Collections, less Disconnections & Reconnections

                    Increase cash collections and 10% decrease of disconnections/reconnections:

                    • Provide technicians and meter readers relevant information 
                    • Allow any person visiting the consumer to collect money

                     

                    More Cross-Selling and Revenue

                    Not only salesmen, but all technicians and meter readers have access to a mobile app to present new products and capture leads.

                    • Bundles: internet + phone + tv 
                    • Different utility plans 
                    • Other utility offers

                     

                    More Cross Selling
                    Faster Reactive Maintenance

                    Faster Reactive Maintenance

                    Decrease 20% of technicians' reaction times in grid, gas and water pipes:

                    • Provide just the right information for every order 
                    • Use priorities on order lists with multiple parameters
                    • Monitor SLAs constantly

                     

                    More Preventive Maintenance

                    Increase 25% of asset uptime in grid, gas and water pipes:

                    • Monitor meter readings on more regular basis 
                    • Connect technicians to smart equipment
                    • Make M2M data actionable 

                     

                    Preventive Maintenance
                    Health And Safety Compliance

                    Health & Safety Compliance

                    Ensure 100% compliance and save 25% of administration time by:

                    • Standardize and digitalize all health and safety forms 
                    • Monitor non-compliance
                    • Tigger alerts when compliance is breached

                     

                    Warehouse Inventory Management

                    10% decrease of inventory efforts:

                    • Digitalize all warehouse movements 
                    • Increase transparency of existing inventory
                    • Facilitate mobile ordering of spare parts
                    • Allow technicians to share tools and spare parts
                    • Optimize material and spare part consumption reports

                     

                    Warehouse Inventory Management

                    App Catalog

                    Movilizer offers more than 2200 different apps for each of your processes

                    Business Benefits

                    A powerful cloud solution enables you to implement your strategies in the field

                    Field Operations

                    Movilizer mobilizes and interconnects any field operation or mission-critical process

                    References & Case studies

                    We helped these companies already with a successful mobile approach

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